Terms of Service: Reachievable

Effective date: 1 October 2026

These Terms of Service ("Terms") form a legal agreement between Reachievable, operating as an individual sole trader based in London, United Kingdom (“we”, “us”, “our”), and you (“Customer”, “you”). The contracting party is the sole trader operating as Reachievable. By creating an account, completing checkout, or using the service, you agree to these Terms.

1. The service

Reachievable provides weekly B2B lead lists by subscription:

• General plan: approximately 50 new B2B leads each Monday, delivered as a CSV download in your dashboard.
• Custom plan: approximately 50 new B2B leads each Monday, matched to the ideal customer profile you provide during onboarding.

Each lead typically includes: contact name, job title, verified work email, company name, website, firmographics, and where available, public trigger evidence. Lead fields may vary; see Section 9.

2. Eligibility and acceptance

• The service is offered for business use. By subscribing you represent that you are acting in a business capacity and have authority to accept these Terms on behalf of your organisation.
• You must be at least 18 years old.
• The contract is formed when you complete Stripe Checkout having accepted these Terms (clickwrap).

3. Subscriptions, billing, renewal, and cancellation

• Billing: subscriptions are billed monthly or yearly in advance, as chosen at checkout, at the plan price shown there (currently General at $49/month or $490/year, Custom at $89/month or $890/year), exclusive of applicable taxes. Payment is processed by Stripe; we never see or store your card details. Invoices/receipts are issued by Reachievable.
• Auto-renewal: your subscription renews automatically at the end of each billing period (each month, or each year on yearly billing) until cancelled. By subscribing you consent to recurring billing. We will always show the price, billing frequency, and renewal terms before you pay.
• Price changes: we may change prices with at least 30 days' notice; changes take effect at your next renewal.
• Cancellation: you may cancel at any time via your dashboard or the Stripe customer portal. Cancellation takes effect at the end of your current paid term; you keep access until then.
• Refunds: fees are non-refundable, including for unused parts of a monthly or yearly term and for lead lists already delivered or downloaded. Delivered data cannot be returned. If a list contains provably invalid records (e.g. demonstrably incorrect emails at scale), we will at our discretion issue replacement credits. This does not affect any statutory rights you may have.

4. Licence to the lead data

We grant you a non-exclusive, non-transferable, revocable licence to use each delivered lead list for your own internal B2B sales and marketing (the "Permitted Purpose"), for as long as your subscription is active and subject to these Terms.

You must not:

• resell, re-license, redistribute, share, or publish the lead lists (in whole or in part) to any third party;
• use the data to build or enrich a competing database or data product;
• scrape, bulk-extract, or systematically download content beyond your plan;
• share your login credentials or allow others to access the service through your account.

When your subscription ends, your licence ends: you must stop using the lists for new outreach. (Data already incorporated into your own lawful business records remains subject to applicable data-protection law and to deletion requests we pass on under Section 5.)

5. Your legal obligations when contacting leads

You are solely responsible for your outreach. You represent and warrant that you will:

• comply with all applicable anti-spam and privacy laws when contacting leads, including the US CAN-SPAM Act, Canada's CASL, the UK/EU GDPR, and the UK Privacy and Electronic Communications Regulations (PECR);
• include required sender identification and a working unsubscribe/opt-out mechanism in your messages, and honour opt-outs promptly;
• maintain your own suppression lists.

We will pass on to you any opt-out or deletion requests we receive from people in our lead database (typically within 30 days). On receiving such a notice you must promptly delete the relevant contact from your systems or document an independent lawful basis for retaining it. We are not liable for your messaging or outreach practices.

6. Our data compliance commitments

We represent that:

• we have the rights necessary to license the lead data to you for the Permitted Purpose;
• we process lead data on the basis of legitimate interests under UK/EU GDPR, with a documented assessment, and provide the privacy information required by GDPR Article 14;
• we operate an opt-out and deletion mechanism for people in our lead database and cascade deletion requests to customers who received the data;
• where applicable, we will act as a service provider / contractor (CCPA) or processor (UK/EU GDPR) in respect of personal data we handle on your behalf, processing it only on your documented instructions.

Our full practices are described in our Privacy Policy.

7. Acceptable use

You must not: use the service for any unlawful purpose; send spam or otherwise violate anti-spam laws; infringe intellectual property rights; attempt to reverse-engineer, circumvent access controls, or exceed rate limits; upload malware; or use the service in breach of sanctions or export-control laws.

We may suspend or terminate your access (with notice where feasible) for violations of this section, non-payment, or legal requirement.

8. Custom plan: onboarding information

If you subscribe to the Custom plan, you will provide your ideal customer profile during onboarding. You are responsible for the accuracy of that information. Custom lists are matched to your profile using commercially reasonable efforts; they remain subject to the data disclaimers in Section 9.

9. Data accuracy disclaimer

Lead data is provided "as is" and "as available". We make commercially reasonable efforts to verify and refresh our data, but we do not warrant that any lead record is accurate, complete, current, or deliverable, or that using the lists will produce any particular business result. Third-party-sourced data cannot be guaranteed. You are responsible for verifying data before use.

10. Intellectual property

We retain all intellectual property rights in the service, the website, and the lead lists, including database and compilation rights. Nothing in these Terms transfers ownership to you; you receive only the limited licence in Section 4. You retain ownership of content you provide (e.g. your ICP answers). Any feedback or suggestions you give us may be used by us without obligation to you.

11. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law.

12. Limitation of liability

• To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, including lost profits, loss of data, or business interruption.
• Each party's total aggregate liability under these Terms is capped at the fees you paid in the 12 months before the claim arose.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
• These limitations reflect the subscription price and are a fundamental basis of this bargain.

13. Indemnification

• We will indemnify you against third-party claims that the service infringes a third party's intellectual property rights, provided you notify us promptly and give us control of the defence. Our remedies may include procuring the right to continue, modifying the service, or terminating with a pro-rata refund.
• You will indemnify us against third-party claims arising from your misuse of the service, your breach of these Terms, or your outreach to leads (including alleged violations of anti-spam or privacy laws).

14. Termination

• Either party may terminate for material breach with 30 days' written notice and opportunity to cure.
• We may suspend or terminate immediately for non-payment, breach of Sections 4, 5, or 7, or legal requirement.
• You may cancel your subscription at any time under Section 3 (effective end of term).
• On termination: access ends and the data licence terminates (Section 4). We will delete your account data within 90 days except where we must retain it by law (e.g. tax records). Termination does not affect accrued rights or the indemnities and liability limits in these Terms.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing here prevents a consumer from relying on mandatory protections of their home jurisdiction where applicable.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or prominent website notice at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

17. General

• Entire agreement: these Terms, the Privacy Policy, and your checkout confirmation are the entire agreement for the service.
• Severability: if any provision is unenforceable, the rest remain in effect.
• Assignment: you may not assign these Terms without our consent; we may assign in connection with a transfer of the business.
• Notices: to us at support (at) reachievable.com; to you at your account email.
• Force majeure: neither party is liable for failure caused by events beyond reasonable control.